Towing & Roadside Assistance Services

BKB is the pioneer in the market for over 17 years as operators in the towing and roadside assistance industrywidely spreading over the nations for all breakdown commercial heavy vehicles beyond Brunei Muara, Tutong, Kuala Belait and Temburong District of Brunei Darussalam.

In providing this services BKB has its own Call Centre which fully operates 24 hours a day, 365 days a year including publicwith a trailing line, andhas a unified ISDN system streamline the intelligent distribution of operative contacts to enhance the collaborative capabilities across the entire operation.It also features caller ID and call recordings.They havethe capability of handling and managingover 8,000 calls per monthwhich nowadays have proven and well respond towards customers’ satisfaction. The total number of calls received saw at least 80 – 85% for Towing Services and 15 - 20% for Roadside Assistance Services.